At Trendify Gear, your satisfaction is our priority. If you’re not entirely satisfied with your purchase, we’re here to help. Below is our Refund and Returns Policy:

1. Refund Eligibility

We offer refunds under the following conditions:

• The item received is defective or damaged.
• The item received does not match the description or order details.
• The request is made within 30 days of receiving your order.

2. Return Eligibility

Items must meet the following criteria to qualify for a return:

• The item is unused and in its original condition.
• The item is in its original packaging.
• Proof of purchase is provided.

3. Non-Returnable Items

Certain items are not eligible for return, including:

• Custom or personalized products (unless defective or damaged).
• Items marked as final sale or clearance.
• Gift cards.

4. Process for Returns and Refunds

Step 1: Contact Us

Email us at [email protected] with the following details:

• Order number.
• Description of the issue.
• Photos of the defective, damaged, or incorrect item (if applicable).

Step 2: Approval

Once your request is reviewed and approved, we will provide you with return instructions and a return shipping label (if applicable).

Step 3: Ship the Item

Pack the item securely and ship it back using the provided label or a trusted shipping service.

Step 4: Refund or Replacement

Upon receiving and inspecting the returned item, we will:

• Issue a refund to your original payment method.
• Process a replacement or exchange, depending on your preference.

5. Refund Processing Time

Refunds are processed within 5-7 business days after the returned item is received and inspected. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

6. Shipping Costs

• Defective or Incorrect Items: Return shipping is free for items that are defective or shipped in error.
• Change of Mind: Return shipping costs for non-defective items are the responsibility of the customer.

7. Cancellations

Orders can be canceled or modified within 24 hours of placement. Please email us at [email protected] as soon as possible if you need to make changes.

8. Contact Us

For any questions or concerns about our Refund and Returns Policy, please reach out to us:

Email: [email protected]

Thank you for choosing Trendify Gear. We’re committed to ensuring a positive shopping experience for all our customers!