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FAQs
Frequently Asked Questions (FAQs)
Below, you’ll find answers to some of the most commonly asked questions about our store, products, and policies. If you don’t find the answer you’re looking for, feel free to contact us at [email protected].
1. Ordering
How do I place an order?
Simply browse our website, add your favorite products to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of placing them. Please email us at [email protected] with your order details as soon as possible.
2. Products
What types of products do you offer?
We offer a wide range of customizable print-on-demand products, including t-shirts, hoodies, mugs, phone cases, stickers, and more.
Are your products customizable?
Yes! Many of our products can be personalized to suit your preferences. Check the product page for customization options.
3. Shipping & Delivery
Where do you ship?
We currently ship to the United States, Canada, and the United Kingdom.
How long does shipping take?
Shipping times vary depending on your location and the product ordered. On average:
- US: 3-5 business days
- Canada: 10-30 business days
- UK: 10-30 business days
How much does shipping cost?
Shipping costs depend on your location and the items in your order. You can view shipping rates at checkout before completing your purchase.
4. Returns & Refunds
What is your return policy?
We accept returns for defective or damaged items. Please contact us within 30 days of receiving your order to initiate a return.
How do I request a refund?
To request a refund, email us at [email protected] with your order number and a description of the issue.
5. Payments
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Is my payment information secure?
Yes, we use SSL encryption and trusted payment gateways to ensure your payment information is safe.
6. Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders and save your details for faster checkout in the future.
How do I contact customer support?
You can email us at [email protected], and we’ll respond within 24 – 48 hours.
If you have further questions, don’t hesitate to reach out. We’re here to help make your shopping experience with Trendify Gear as smooth as possible!